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Your satisfaction with SiO Beauty is our goal! If you are not satisfied with your products within 30 days of receipt date, then we are happy to initiate a refund for your purchase. Call us at 1-877-984-3161 between the hours of 8:30AM - 6PM EST Monday - Friday to begin the process and we will provide a return label (customer is not responsible for return shipping cost). We're sorry, but original shipping fees are not refundable.